Your privacy
A brochure titled Protecting Your Privacy can be downloaded from our Guides and brochures page. This brochure will help you to understand your rights to privacy and find out why and how your personal information is collected and stored.
Accessing your records
How do I access my records?
You can access your records by submitting the Access Request Form (PDF, 47.7KB).
If the dental records are not your own personal records, you must include the authority of the individual or their legally authorised representative.
Victorian legislation requires all health records to undergo an appropriate review by medical or clinical personnel prior to release. For this reason, fees apply.
How much does it cost?
An application fee of $23.40 applies ($11 for concession card holders)
Dental Health Services Victoria will notify you by mail of the outcome of your application within 45 days of payment of the application fee.
Production fees include, but are not limited to:
- search fee of $20.00 per hour (or part thereof)
- photocopying charge of 20 cents per A4 page
- copy of X-ray films $27.00 (large) / $15.00 (small) per X-ray
- postage and handling charges of $6.50
If you hold a valid Government concession card, production fees will be waived. Please send a photocopy of your concession card with your application.
You will be advised of production fees when notified of the outcome of your application. You will receive a separate invoice that must be paid before documents are produced. If you do not wish to proceed, you must notify the Privacy Officer on the details listed below.
Please note: the application fee is non-refundable, even if you decide not to proceed with the application.
How do I pay?
Payments must be made by cheque or money order payable to: Dental Health Services Victoria.
Further information
Please contact the Privacy Officer at The Royal Dental Hospital of Melbourne if you have further queries.
Privacy Officer
The Royal Dental Hospital of Melbourne
720 Swanston Street Carlton VIC 3053
Ph: (03) 9341 1006
Fax: (03) 9341 1111