Patients and public

Frequently asked questions and answers

PRINT PAGE

Please find our most commonly asked questions and answers below. If you can't find the answer to your question, please contact us by:

Email: Enquiries@dhsv.org.au

Telephone:


Melbourne metro area: (03) 9341 1000

Outside Melbourne metro area / rural: 1800 833 039

(Click on the questions to display the answers)

Can I come to the Dental Hospital if I need a check-up and clean?

You can contact your local Community Dental Clinic to arrange an appointment for a general check-up. Please note, waiting lists apply for general treatment.

You may also be eligible for free treatment provided by dental or oral health students.

Find out if you are eligible for public dental care and what the fees are.

..........................................................................................................................................

Where is my closest community dental clinic?

There are community dental clinics throughout Melbourne and rural Victoria.
Use our Community dental clinic finder to search for your closest clinic.

..........................................................................................................................................

What time is your call centre and emergency department open?

You can call The Royal Dental Hospital of Melbourne between 8:00am and 8:30pm Monday to Friday and Public Holidays. Please note: The call centre is closed on weekends.

General enquiries Tel: (03) 9341 1000 (1800 833 039 if you live outside Melbourne metro area)

Our Emergency Department (Tel: (03) 9341 1000 / Outside Melbourne metro call: 1800 833 039) operates:

Monday to Friday: 8.15am to 9.30pm
Weekends and public holidays: 8.45am to 9.30pm

..........................................................................................................................................

How long is the waiting time in the Emergency Department?

The general waiting time in our Emergency Department can be between 1 to 6 hours depending on the demand of that day.

Patients with the most serious dental problems must be treated first. This could include accidents, facial swelling and bleeding.

Patients with less serious problems may have to wait or come back on another day. This is why we recommend you call us first to be triaged, before coming to the hospital.

In some instances you may not receive care on the day. In this case we may offer you an appointment on a following day.

..........................................................................................................................................

What is the address of The Royal Dental Hospital of Melbourne?

720 Swanston Street
Carlton
Victoria 3053
View map

You can get on-board any trams going to Melbourne University as the Dental Hospital is opposite the Melbourne University tram stop number 1.

Tram numbers include: 1, 3, 5, 6, 8, 16, 64, 67 and 72

For more information call 1800 800 007 or visit www.ptv.vic.gov.au.

..........................................................................................................................................

Where can I park my car?

Paid street parking is available along most streets around the Hospital. Under cover parking is available in Cardigan Street and in Lygon Street.

More information on parking


Disabled parking is available in Lynch Street (at the side alley off Cardigan Street)

More information on disabled parking

..........................................................................................................................................

Do you treat private (non-eligible) patients?

As a private patient you can be treated for emergency dental care. Fees are based on the treatment provided and will be similar to what you would pay at a private dentist. You need to pay $230 before the appointment and pay the remaining balance or receive a refund after the appointment.

Are you considered homebound by your medical practitioner?  If so, you may be eligible for dental care at home through our domiciliary service.

..........................................................................................................................................

How can I pay my account?

We accept cash, credit card, EFTPOS, money order or cheque. We do not accept AMEX or B-pay.

..........................................................................................................................................

What if I am unable to attend my appointment?

If you are not able to come to your appointment please let us know as soon as you can.  This allows us to cancel your appointment and offer it to another patient.

Phone:  03 9341 1000
Email:   enquiries@dhsv.org.au

You can also use our online form to cancel or change your appointment:Change your appointment online >>