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All refugee and asylum seekers have free access our public dental services. Refugees and asylum seekers can get treatment from Dental Health Services Victoria by visiting:
- community dental clinics in community health services
- Royal Dental Hospital of Melbourne
- rural hospitals
What do I need to do to get help?
If you need help call us on (03) 9341 1000. We will ask you questions about what is happening with your mouth and teeth. Make sure you mention that you refugee or asylum seeker during the call.
What will dental treatment cost?
There is no cost for refugees or asylum seekers. You are fee exempt. This includes:
- emergency dental care
- general dental care
- denture care
- specialist care
Learn more about the cost of dental treatment
Will I be on a waiting list?
There are no waiting lists for refugee or asylum seekers. You will get the next available appointment.
Note: There is a high demand for specialist dental care you may have to wait some months for an appointment.
Can I get help with translation?
Yes, language interpreter services are available at Dental Health Services Victoria. You can get help when you visit the hospital or any community dental clinic. Tell staff you need an interpreter when booking an appointment.
In some cases, we may need to provide interpreters using a phone service.
If you need a telephone interpreting services call TIS National Services by calling 131 450. Learn more about language Interpreter services
Who classifies as a refugee or asylum seeker?
A refugee is person who
- is outside their country of origin
- has left their country of origin because of fear of persecution, due to race, religion, nationality or membership of a particular social group or political opinion
An asylum seeker is a person
- has applied to the Australian Government for recognition as a refugee; and
- is waiting to have their claim assessed
How can I prove I am a refugee or asylum seeker?
When you have an appointment, you need to bring identification. Documents you could bring to show you are a refugee or asylum seeker are:
- Evidence of immigration status card ImmiCard
- PTV Asylum Seeker ID
- SRSS payment card
- Protection visa application letter
- Judicial review - re-application for BVE letter
- International Health and Services (IHMS) card
- letter from a support provider from a health provider; charity or lawyer
- Interim Medicare card
Information for professionals
Refugee oral health Fact Sheet 1 - Identifying clients of refugee & asylum seeker background
Refugee oral health Fact Sheet 2 - Working with refugee and asylum seeker clients
Find out about other refugee and asylum seeker health and wellbeing services