Patients and public

Your personal information


Your privacy

Understand your rights and why information is collected about you or your child. Download the PDF doc icon Protecting your privacy brochure  [PDF, 119KB]

What information does DHSV collect?

Dental Health Services Victoria (DHSV) collects information like your name, address and contact details if you visit one of our health services. We also collect information about your health condition and the treatment you were given. New information is added to your dental record every time you attend or have contact with DHSV.

How is your information protected?

DHSV and its staff complies with privacy laws, policies and protocols relating to the collection, use, disclosure and storage of patient information. Only authorised personnel have access to your information.

Who might we disclose your information to?

We may disclose your information to others outside DHSV including your own doctor and other healthcare and community support providers. This will be done if it is necessary for your treatment (e.g. we may send a letter to your GP). We will also disclose your information to any person or organisation authorised by you.

DHSV may also be obliged to release your information:

  • where required by law (e.g. by Act of Parliament or in the case of legal action)
  • where required by government authorities and departments (e.g. registration of births, deaths, diseases and treatments).

How can you gain access to your information?

The Freedom of Information Act (FOI) gives you the right to access your dental record. Requests for access must be made in writing to the Privacy Officer. A fee is charged for this service. Please contact the Privacy Officer at The Royal Dental Hospital of Melbourne if you have further queries.

  • Download and fill out thePDF doc icon Freedom of information - access request form [PDF, 48KB]
  • If the dental records are not your own personal records, you must include the authority of the individual or their legally authorised representative.

How much does it cost?

Victorian legislation requires all health records to undergo an appropriate review by medical or clinical personnel prior to release. For this reason, fees apply.

An application fee of $25.10* applies ($11 for concession card holders).

Dental Health Services Victoria will notify you by mail of the outcome of your application within 45 days of payment of the application fee.

Production fees include, but are not limited to:

  • search fee of $20.00 per hour (or part thereof)
  • photocopying charge of 20 cents per A4 page
  • copy of X-ray films $27.00 (large) / $15.00 (small) per X-ray
  • postage and handling charges of $6.50

If you hold a valid Government concession card, production fees will be waived. Please send a photocopy of your concession card with your application.

You will be advised of production fees when notified of the outcome of your application. You will receive a separate invoice that must be paid before documents are produced. If you do not wish to proceed, you must notify the Privacy Officer on the details listed below.

Please note: the application fee is non-refundable, even if you decide not to proceed with the application.

How do I pay?

Payments must be made by cheque or money order payable to: Dental Health Services Victoria.

Contact the Privacy Officer

Please contact the Privacy Officer at The Royal Dental Hospital of Melbourne if you have further queries.

Privacy Officer
The Royal Dental Hospital of Melbourne
720 Swanston Street Carlton VIC 3053
Ph: (03) 9341 1000 | Fax: (03) 9341 1232

* Fees subject to change