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Frequently asked questions and answers

Please find our most asked questions and answers below.

If you can't find the answer to your question, please contact us by:

Email: enquiries@dhsv.org.au

Phone:

(03) 9341 1000 Melbourne metro area
1800 833039 Outside Melbourne metro area

Can I come to the Dental Hospital if I need a check up and clean?

Contact your local Community Dental Clinic to book an appointment for a general check-up. Please note, waiting lists apply for general treatment.

You may be eligible for free treatment provided by dental or oral health students. Find out if you are eligible for public dental care and what the fees are.


Where is my closest community dental clinic?

There are community dental clinics throughout Melbourne and rural Victoria. Use our Community dental clinic finder to search for your closest clinic.


What time is your Emergency Department open?

Our Emergency Department is open:

Phone:


What time is your call centre open?

For general enquiries the call centre is open

Phone:

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How long is the waiting time in the Emergency Department?

The waiting time in our Emergency Department can be between 1 to 6 hours depending on the demand of that day.

Patients with the most serious dental problems are treated first. This could include accidents, facial swelling and bleeding. Patients with less serious problems may have to wait or come back on another day.

This is why we recommend you call us first before coming to the hospital. In some instances you may not receive care on the day. In this case we may offer you an appointment on a following day.

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What is the address of The Royal Dental Hospital of Melbourne?

720 Swanston Street
Carlton Victoria 3053


How do I get there by Tram?

The Dental Hospital is opposite the Melbourne University.

You can get on-board any tram going to Melbourne University. Get off at tram stop number 1 Melbourne University.

Tram numbers include: 1, 3, 5, 6, 16, 64, 67 and 72

For more information call 1800 800 007 or visit Public Transport Victoria


Where can I park my car?

Paid street parking is available along most streets around the Hospital. Under cover parking is available in Cardigan Street and in Lygon Street.

Disabled parking is available in Lynch Street (at the side alley off Cardigan Street)


Do you treat private (non-elgible) patients?

As a private patient you can be treated for emergency dental care. Fees are based on the treatment provided and will be like what you would pay at a private dentist.

You need to pay $244 before the appointment and pay the remaining balance or receive a refund after your appointment.


How can I pay my account?

We accept

We do not accept AMEX or B-pay.

Make cheques payable to Dental Health Services Victoria


What if I'm unable to attend my appointment?

If you are not able to come to your appointment, please let us know as soon as you can.

This allows us to cancel your appointment and offer it to another patient.

Phone:

Email: enquiries@dhsv.org.au


Last updated: 2020-06-12

https://www.dhsv.org.au/patients-and-public/frequently-asked-questions-and-answers