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Emergency dental care

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Emergency dental care is available to all Victorians through The Royal Dental Hospital of Melbourne (RDHM) and available to all eligible Victorians at community dental clinics.

telephone number iconFor all dental emergencies call: 9341 1000 (Outside Melbourne Metro call: 1800 833 039)

A dental emergency could be:

  • facial swelling
  • bleeding (trauma affecting your mouth)
  • an accident involving damage to your mouth or teeth.
  • dental pain (e.g. in teeth, mouth, gum, jaw)

Emergency dental treatment is also available at your local community dental clinic. Call (03) 9341 1000 or use the online community dental clinics search for a list of dental clinics in your area.

Where is the Emergency Department at RDHM?

Map location iconThe Emergency Department is on Level 1 of The Royal Dental Hospital of Melbourne, 720 Swanston Street, Carlton (opposite Melbourne University). Click here for directions to get to The Royal Dental Hospital of Melbourne


Emergency dental care is available at RDHM at these times:

RDHM building icon

Monday to Friday 8:15am to 9:30pm
Weekends and public holidays 8:45am to 9:30pm

Outside of the above times, please contact the emergency department of a hospital near you.

What happens when I call the hospital?
When patients call the emergency number they will be asked a series of questions about the severity of their illness, injury or pain. This is called Triage.
The call centre operates from 8:00am – 8:30pm Monday to Friday and Public Holidays and 8:30am – 8:00pm Weekends.
Triaging patients allows us to understand which dental emergencies require more urgent treatment than others.
Triage is performed by experienced staff and senior clinical staff are at hand to assist when required. If your condition needs urgent care, you will be treated within 24 hours. Patients with less urgent problems may be offered an appointment on another day.
What happens when I turn up at the hospital?

When patients turn up at the hospital they will be asked a series of questions about the severity of their illness, injury or pain. This is called Triage.
Triaging patients allows us to understand which dental emergencies require more urgent treatment than others.
Triage is performed by experienced staff and senior clinical staff are at hand to assist when required. If your condition needs urgent care, you will be treated within 24 hours. Patients with less urgent problems may be offered an appointment on another day. This is why we recommend you call us first to be triaged, before coming to the hospital.

What should I expect during my appointment?

At emergency appointments, the dentist will aim to reduce or stop the pain experienced. Only the most severe problem will be treated at the emergency appointment. Multiple problems are unable to be addressed in an emergency appointment. Patients with the most serious dental problems must be treated first. Sometimes, after a visit to the Emergency Department, more dental treatment may be required. If you are eligible for public dental services, a community dental clinic can provide this service for you, although there will be a waiting time. Eligible patients may also be waitlisted for follow-up treatment at RDHM.

How much will emergency treatment cost?

The cost of treatment depends on your circumstances. The Royal Dental Hospital of Melbourne’s primary purpose is to provide care to current health care card and pension card holders. Whilst emergency dental services are available to all Victorians patients without a concession card will be charged as a private patient and private health funds will not accept claims for reimbursement of these fees. Please refer to our fees page for details.

Related information:

Broken teeth or knocked out teeth
Fillings and sealants
Swollen or bleeding gums (gingivitis and periodontitis)
Painful wisdom teeth
...more general dental advice for all ages >>