Community Advisory Committee


The Community Advisory Committee (CAC) is a sub-committee of the Board of Directors of Dental Health Services Victoria (DHSV). The committee members are made up of consumers, carers, members of the community and members of the Board. Meetings are held quarterly to discuss issues of importance to consumers and carers in general, in particular those issues affecting people considered at a disadvantage. The CAC provides advice to the Board of Directors and maintains a close eye on DHSV’s community participation projects.

CAC members are people with experience in a range of areas and have worked with groups such as young people and families, indigenous people, people with disabilities and people from different backgrounds. CAC members are committed to supporting the needs of various groups within the Victorian community and often participate in other committees and groups.

To communicate with the CAC or to provide feedback, please email

Documents of interest

PDF doc icon DHSV Strategic Framework for Community and Consumer Engagement 2016-2021 [PDF, 1.07MB]
PDF doc icon CAC Terms of Reference [PDF, 124KB]

Community Advisory Committee members

Community Advisory Committee members:

Ms Barbara Hingston - DHSV Board Member, CAC Chair, Population Health Committee member

Barbara was appointed to the DHSV Board in August 2013 and brings a wealth of knowledge from the health and community services sectors. She has much experience with acute health service governance as well as mental health and community service governance and management. Barbara also has extensive experience in clinical governance, stakeholder engagement, social policy, strategic organisational and service evaluation, planning and review. Barbara holds positions on the National Board – Headspace National Youth Mental Health Foundation, Catholic Social Services Australia Board, the Board – Austin Metropolitan Health Service and the Board of Eastern Melbourne Medicare Local.

Mrs Sandra Anderson

Sandra is a registered volunteer at University Hospital Geelong. She volunteers on The Barwon South Western Integrated Cancer Services (BSWRICS) the Northern Community Advisory Committee, the Corio/Norlane Development Advisory Board, the State wide Residents’ Network and the Association of Neighbourhood Houses and Learning Centres.  She recently completed her Certificate in Consumer Leadership with the Health Issues Centre and Certificate in Consumer Advocacy Training at the Cancer Action Victoria. Sandra has more than 31 years’ experience in planning, community development and implementation. In 2011 Sandra was awarded the National Volunteer Award for Long-Term Commitment to Community Service.

Ms Jacqueline Gibson

Jacqui has been a patient at The Royal Dental Hospital of Melbourne, and is passionately committed to assisting in developing better healthcare systems that are inclusive of all Australians.  She has a keen interest in consumer participation, having worked collaboratively on a series of highly successful programs involving the development of strategies to integrate consumer participation into primary and community health programs.  Furthermore, Jacqui is an active citizen who participates in a number of not-for-profit and profit boards and regulatory committees, including Prahran Mission, Health Connect and Austin Health. With a background in the fields of health and education, and over 17 years of experience, Jacqui is known for her lifelong commitment to social justice and has a distinguished portfolio of accomplishments in mission-driven organisations

Ms Christine Ingram

Christine Ingram is a Yidinjdji women from Far North Queensland and the Deputy CEO of the Victorian Aboriginal Health Service (VAHS). Christine began her career as a trainee Dental Assistant/ Aboriginal Health Worker and has worked in Aboriginal Health for the past 24 years.  Christine’s extensive knowledge of the oral health issues affecting Victoria’s Aboriginal communities has been fundamental in making changes which support Aboriginal clients accessing services throughout Victoria. She is a strong advocator and liaises widely with consumers and health services about these issues.  Christine was nominated to the CAC by VACCHO, Victoria’s peak Aboriginal health organisation back in 2007. Christine is also an active Board member of the National Aboriginal and Torres Strait Islander Health Worker Association (NATSIHWA).

Ms Sharon King Harris

Sharon is a long-standing patient of The Royal Dental Hospital of Melbourne.  A former Councillor of the City of Greater Dandenong, Sharon is a Victorian Justice of the Peace and a volunteer for the Youth Referral and Independent Person Program (YRIPP) which assists young people at police interviews when a parent or guardian is not available.  Sharon is also a volunteer in the Independent Third Persons (ITP) program at the Office of the Public Advocate, helping people with cognitive disabilities in their interactions with police.  Sharon’s experience advocating in the disability sector includes presenting a paper to Cairns City Council on disability services, which led to a television interview for, and newspaper article on, disability access in the area.  Sharon has also participated in a consultative group for the Disability Advisory Committee at Chisholm Institute of TAFE.

Ms Roxanne Maule

Roxanne is a speech pathologist working in both the public and private sector. She has experience supporting people with a range of Progressive Neurological Diseases (including Motor Neurone Disease, Huntington’s Disease, Muscular Dystrophy and other more common conditions like Parkinson’s and Multiple Sclerosis).  Privately she has experience with people who have significant disability as result of Acquired Brain Injury. She regularly refers patients to The Royal Dental Hospital of Melbourne and its Integrated Special Needs Unit Domiciliary Services.

Virendra (Vic) Khatana

Virendra Khatana was appointed to the DHSV CAC in April 2017. He has more than 5 years of experience working with asylum seekers and refugees in different onshore detention centres in Australia and offshore processing centres in Nauru and Papua New Guinea. He has worked closely with the Department of Immigration and Border Protection and Department of Social Services. He is currently working as a Case Manager within the Humanitarian Settlement Services program, working with newly arrived refugees. Virendra qualified as a dentist in India before migrating to Australia in 2008. He is involved in the Refugee Women's Health Literacy Project run by Health Issues Centre and has keen interest in oral health, family violence and mental health issues in the community, particularly in the CALD community.

News and activities

Smile of the Year - Christi MalthouseChildren play in Hospital waiting room dedicated kids' area

View activities sponsored by the Community Advisory Committee:

  • Developed the DHSV Strategic Framework for Community and Consumer Engagement 2016 - 2021, to guide DHSV's community engagement strategy.
  • Developed the Diversity and Community Participation Plan 2013-15 [PDF PDF 23KB]  to guide DHSV’s community engagement strategy for the coming years.
  • Presented the RDHM clerical team with a Disability Champions award to recognise the training they requested to assist people with vision and hearing loss.
  • Contributed to the Extensive Achievement rating DHSV received for its commitment to consumer participation during Accreditation in 2011. Surveyors noted DHSV’s strong commitment to patient-centred care.
  • Made improvements to the downstairs bathroom and change area to facilitate access for patients with a disability.
  • The CAC initiated a partnership with the Health Issues Centre to produce a special oral health edition of their Health Issues journal. The journal features an article from a CAC member about her personal journey to overcome her dental phobia.
  • The ‘Smile of the Year’ awards were introduced in 2010 to enhance people’s awareness of the importance of good oral health. Each year the CAC presents the award to a high-profile member of the community to act as a spokesperson on oral health issues. The winner also appears on the cover of the DHSV Quality of Care report.
  • A Welcome to Country ceremony was performed at The Royal Dental Hospital of Melbourne. It included the unveiling of a plaque which acknowledges the Wurundjeri people as traditional owners of the land on which the Hospital is built.
  • The CAC was instrumental in having representatives from all units at DHSV as well as partners from RMIT University and the University of Melbourne signing the Victorian Community Accord. The Community Accord is a public gesture which shows support of a multicultural community.
  • The committee was influential in DHSV organising an audit of The Royal Dental Hospital Melbourne building for compliance with the Disability Discrimination Act and the subsequent development of a Disability Action Plan to address findings.
  • The following actions on the Disability Action Plan have been sponsored by the CAC:

→ Signage on Swanston Street installed to direct people with disabilities to parking bays.

→ Parking bays on Swanston Street changed from 15 minute to 5 minute zones to make them drop-off points for people with mobility difficulties. Crossing paths created at both ends of drop-off zone.

→ A Disability Awareness Guide published and distributed to DHSV staff.

→ Disabled toilet facilities modified to improve accessibility.

  • Improvements were made to children’s spaces in waiting areas throughout The Royal Dental Hospital Melbourne. Thanks to funds provided by the Collier Charitable Foundation, a ‘cubby house’ was also created in the Day Surgery Unit.
  • Improvements were made to the Hospital’s ground floor main entrance. Patients and visitors are now received by a Meet and Greet Officer instead of a security guard, and seating is available outside the foyer for patients and relatives waiting for transport.
  • The process for collecting compliments and complaints was revised with DHSV’s Business Improvement Unit, and a new feedback form was developed. The CAC receives periodic reports on compliments and complaints.